What guarantees or refund policies do you offer?

Grafico offers a 12month year guarantee against fading and adhesion issues caused by a fault in the product or printing method.  Please note: Although in most cases the wallpaper film is removable, Grafico does not guarantee removability with zero damage to the wall from the following substrates: – Surfaces with poor paint-to-substrate adhesion– Wallboard– Existing … Continued

What inks do you use?

All our wallpapers are printed using the latest in HP “Latex Ink” technology.  HP Latex Inks are pigmented, water-based inks using HP’s innovative aqueous-dispersed polymer (“Latex”) technology. The water-based formulations of HP Latex Inks reduce the impact of printing on the environment.  As the major component of HP Latex Inks, water offers important benefits to … Continued

Can someone come out and look at my wall?

Yes, this is definitely something that we can arrange however to start the process we like to provide you with an estimate so that you can ascertain if the wall graphics fit within your budget. If you’re located out of Melbourne we also have a network of recommended installers in most capital cities that may … Continued

My wall irregular or has a door in it

It’s common to have walls with doors or windows in the wall. We suggest you order the wall including these items so you have additional wallpaper to trim around these areas.  If your wall is irregular shaped, over 4m high or simply ‘out of the box’ we suggest you email some photos and rough dimensions … Continued

How do I measure my wall?

Using a tape measure measure the full ‘width’ (left to right) and “height” (top to bottom) of your wall and record the measurements down.  Enter in your measurement in to the shop item ensuring “mm” Millimetres are used. Don’t enter in any commas, decimal points etc as this will show an error. 

How do I install my wallpaper?

All our wallpapers are sent out with instructions plus a squeegee which can be viewed here (https://www.grafico.com.au/everything-about-installation/) Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.  

Can it be used outdoors or in wet areas?

As our wallpapers are a vinyl not paper base, they can be installed successfully in bathrooms direct to a painted plaster wall or undercover al-fresco area. However should not be installed if water will be splashed constantly eg. In a shower, splashback or fully outdoors.


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