I need my order faster than the estimated delivery time.

If you have an urgent request, it’s best to contact our team on 1300 447 234 or info@grafico.com.au to see if we can potentially fast-track your order if you have a specific deadline.  Please note, once the items leave Grafico we can not guarantee delivery turn around times from our courier partners.

Do you ship to other countries out of Australia?

YES! We offer world-wide shipping! Simply enter in your address at checkout to obtain a shipping price.  If you obtain a message at checkout that you can’t order to your country/location, please contact our team info@grafico.com.au and we can arrange a quote via another shipping partner.

What guarantees or refund policies do you offer?

Grafico offers a 12 month year guarantee against fading and adhesion issues caused by a fault in the product or printing method.  Please note: Although in most cases the wallpaper film is removable, Grafico does not guarantee removability with zero damage to the wall from the following substrates: – Surfaces with poor paint-to-substrate adhesion– Wallboard– … Continued

What inks do you use?

Unlike some other products on the market, Grafico use high quality films sourced from American and European manufacturers. The self-adhesive vinyl films are specifically designed for wall murals in both domestic & commercial locations. Looking for flammability tests click the links below: Canvas Textured Wallpaper – Fire RatingSmooth Wallpaper – Fire Rating Wallpaper is supplied … Continued

Can someone come out and look at my wall?

Yes, this is definitely something that we can arrange however to start the process we like to provide you with an estimate so that you can ascertain if the wall graphics fit within your budget. If you’re located out of Melbourne we also have a network of recommended installers in most capital cities that may … Continued

My wall is irregular or has a door in it

It’s common to have walls with doors or windows in the wall. We suggest you order the wall including these items so you have additional wallpaper to trim around these areas. If your wall is irregular shaped, over 4m high or simply ‘out of the box’ we suggest you email some photos and rough dimensions … Continued

How do I measure my wall?

Using a tape measure measure the full ‘width’ (left to right) and “height” (top to bottom) of your wall and record the measurements down.  Enter in your measurement in to the shop item ensuring “mm” Millimeters are used. Don’t enter in any commas, decimal points etc as this will show an error. If you’re having … Continued

How do I install my wallpaper?

All our wallpapers are sent out with instructions plus a squeegee which can be viewed here. Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.  

Can it be used outdoors or in wet areas?

As our wallpapers are a vinyl not paper base, they can be installed successfully in bathrooms direct to a painted plaster wall or undercover al-fresco area. However should not be installed if water will be splashed constantly eg. In a shower, splash back or fully outdoors. For full outdoor applications please contact our team for … Continued