I need my order faster than the estimated delivery time.

If you have an urgent request, it’s best to contact our team on 1300 447 234 or info@grafico.com.au to see if we can potentially fast-track your order if you have a specific deadline. Please note, once the items leave Grafico we can not guarantee delivery turn around times from our courier partners.

Do you ship to other countries out of Australia?

YES! We offer world-wide shipping! Simply enter in your address at checkout to obtain a shipping price. Please note that some locations may not be available due to Covid-19 restrictions on freight. If you obtain a message at checkout that you can’t order to your country/location, please contact our team info@grafico.com.au and we can arrange … Continued

What guarantees or refund policies do you offer?

Grafico offers a 10 year warranty on indoor use and 8 year warranty on outdoor use for Custom Printed Resin Tile products. Please refer to product and warranty specs here by clicking on the orange tabs in the page here. As our products are custom printed to order – we can not offer refunds or … Continued

Can someone come out and look at my wall?

Yes, this is definitely something that we can arrange however to start the process we like to provide you with an estimate so that you can ascertain if the wall graphics fit within your budget. If you’re located out of Melbourne we also have a network of recommended installers in most capital cities that may … Continued

How do I measure my wall?

Using a tape measure measure the full ‘width’ (left to right) and “height” (top to bottom) of your wall and record the measurements down.  Enter in your measurement into the shop item ensuring “mm” Millimetres are used. Don’t enter in any commas, decimal points etc as this will show an error. 

Can I order a sample?

Yes, if you’d like a sample of “Custom Print Resin Tiles” we can arrange that free of charge. Please email info@grafico.com.au and we can arrange this to be sent to you.  If you need a physical sample of the design your after we can arrange that to be custom printed at our factory in Italy … Continued

My wall irregular or has a door in it

It’s common to have walls with doors or windows in the wall. We suggest you order the wall including these items so you have additional wallpaper to trim around these areas.  If your wall is irregular shaped, over 4m high or simply ‘out of the box’ we suggest you email some photos and rough dimensions … Continued