Question 1

Can Grafico only install wallpaper in Melbourne?

Michael Seitz · Accepted Answer

Grafico has an Australia-wide install team. For Melbourne installations we have an in-house team and for other locations we have a wide list of recommended installers in most capital cities.

For a list of our interstate installers please contact our team on 1300 447 234 or info@grafico.com.au

To obtain an installation quote we will need clear photos of your wall/area as well as suburb/location and wall dimensions.

If you’re in an area or zone where we do not have a recommended installer…we would generally recommend a local sign company to install the wallpaper as generally they are more proficient to install self-adhesive wallpapers over more traditional wallpaper installers which are more used to paste to the wall products. If you’re unsure please don’t hesitate to contact our team on 1300 447 234 or info@grafico.com.au

Question 2

Can I make any changes to the design?

tegan@grafico.com.au · Accepted Answer

Once your order has been placed, we will send an artwork proof based on your supplied specifications.

If you would like to make any changes we will include one additional proof to be sent through with changes such as moving the image, as well as changing the scale.

Subsequent changes will come at an additional minimum cost of $60+GST per proof depending on the level of complexity.

For more complex changes such as changing of colour or photo-manipulation will be quoted for your approval before being made.

Payment will be required before moving your order to production.

Question 3

Can I order a sample?

Michael Seitz · Accepted Answer

Yes! You can order a sample pack here.

For samples larger than sample pack size - Please visit one of the actual wallpaper shop items and enter in the dimensions of the sample you require.

Question 4

Can it be used outdoors or in wet areas?

Michael Seitz · Accepted Answer

As our wallpapers are a vinyl not paper base, they can be installed successfully in bathrooms direct to a painted plaster wall or undercover al-fresco area.

However should not be installed if water will be splashed constantly eg. In a shower, splash back or fully outdoors.

For full outdoor applications please contact our team for more information and we can assist with other product solutions.

Question 5

Can someone come out and look at my wall?

Michael Seitz · Accepted Answer

Yes, this is definitely something that we can arrange however to start the process we like to provide you with an estimate so that you can ascertain if the wall graphics fit within your budget.

If you’re located out of Melbourne we also have a network of recommended installers in most capital cities that may be able to assist with this.

Please contact our team on 1300 447 234 or info@grafico.com.au to get your project started!

Question 6

Do you ship to other countries out of Australia?

Michael Seitz · Accepted Answer

YES! We offer world-wide shipping! Simply enter in your address at checkout to obtain a shipping price.

If you obtain a message at checkout that you can’t order to your country/location, please contact our team info@grafico.com.au and we can arrange a quote via another shipping partner.

Question 7

Does it stick to any surface?

Michael Seitz · Accepted Answer

Our wallpapers will stick to most painted surfaces like painted plaster. However some paints contain teflon and other additives that won’t allow the wallpaper to adhere to the paint. It is up to you or your installer to peel off the wallpaper and feel if the wallpaper will adhere to the paint.

If it feels like it has a very low adhesion or simply falls off, we would recommend an undercoat first to allow the wallpaper to adhere.

An easy to purchase option is low VOC “CEILING PAINT” in white , available from most hardware and paint stores.

Additionally we use and recommend Vipond’s Self Adhesive Prep Coat(http://www.viponds.com.au/digital-print-prep-products) which is available around Australia.

Our wallpapers will not stick to textured surfaces such as raw MDF, wood or concrete, render etc. For textured walls like this please contact our team to discuss alternative materials. 1300 447 234 / info@grafico.com.au

Question 8

How do I install my wallpaper?

Michael Seitz · Accepted Answer

All our wallpapers are sent out with instructions plus a squeegee which can be viewed here.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

Question 9

How do I measure my wall?

Michael Seitz · Accepted Answer

Using a tape measure measure the full ‘width’ (left to right) and “height” (top to bottom) of your wall and record the measurements down.

Enter in your measurement in to the shop item ensuring “mm” Millimeters are used. Don’t enter in any commas, decimal points etc as this will show an error.

If you’re having any trouble please don’t hesitate to contact our team on 1300 447 234 / info@grafico.com.au

Question 10

I need my order faster than the estimated delivery time.

Michael Seitz · Accepted Answer

If you have an urgent request, it’s best to contact our team on 1300 447 234 or info@grafico.com.au to see if we can potentially fast-track your order if you have a specific deadline.

Please note, once the items leave Grafico we can not guarantee delivery turn around times from our courier partners.

Question 11

Is it just like traditional wallpaper?

Michael Seitz · Accepted Answer

The short answer is…no…and that’s a good thing!

We print onto a self-adhesive, removable vinyl base film. So it’s similar to traditional wallpaper, however there’s no messy glues/pastes and nightmare removal process! Being removable also means that when the drops are being installed you can peel it back to get the drops to line up making the install process a lot easier.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

View our DIY install instructions here! Or if you need assistance with in-home install click here.

Note: removable for up to 12 months depending on initial wall preparation.

Question 12

Is it reusable?

Michael Seitz · Accepted Answer

No. Our wallpaper is removable (can be taken off your wall without pulling away the paint underneath*) but once it is removed, it cannot be reused.

Note: removable for up to 12 months depending on initial wall preparation.

Question 13

Looking for flammability tests?

grafico_admin · Accepted Answer

Canvas Textured Wallpaper – Fire Rating
Smooth Wallpaper – Fire Rating

Question 14

My wall is irregular or has a door in it

Michael Seitz · Accepted Answer

It’s common to have walls with doors or windows in the wall. We suggest you order the wall including these items so you have additional wallpaper to trim around these areas.

If your wall is irregular shaped, over 4m high or simply ‘out of the box’ we suggest you email some photos and rough dimensions to info@grafico.com.au and our team can review and help you work out measurements or even process the order manually. You can also call us on 1300 447 234.

Question 15

There are different finishes/textures available - what’s the difference?

Michael Seitz · Accepted Answer

Yes we have 2 finishes available.

SMOOTH – similar to a low-sheen painted wall, so it’s not glossy and has a nice smooth satin/matte finish. Most popular for various applications.

CANVAS – has a beautiful embossed canvas texture. Canvas is probably our most popular product especially in residential applications as when you walk up to the wallpaper you can see the real texture in the film.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

View our DIY install instructions here! Or if you need assistance with in-home install click here.

Note: removable for up to 12 months depending on initial wall preparation.

Question 16

What guarantees or refund policies do you offer?

Michael Seitz · Accepted Answer

Grafico offers a 12 month year guarantee against fading and adhesion issues caused by a fault in the product or printing method.

Please note: Although in most cases the wallpaper film is removable, Grafico does not guarantee removability with zero damage to the wall from the following substrates:

– Surfaces with poor paint-to-substrate adhesion
– Wallboard
– Existing graphics that must remain intact; damage to existing graphic when film is removed
– Aged paint or metal that may have surface oxidation or chalking
– Outdoor, horizontal surfaces

Grafico does not warrant damage to the interior wall surface caused by removing film even if a removable adhesive was used. Removing a graphic can cause damage to the wall. Due to the variety of wall surfaces Grafico cannot guarantee damage free removal.

As our products are custom printed to order – we can not offer refunds or change of order due to change of mind.

For website terms and conditions please click here:
https://www.grafico.com.au/terms-conditions/

For our privacy policy please click here:
https://www.grafico.com.au/privacy-policy/

Question 17

What inks do you use?

Michael Seitz · Accepted Answer

Unlike some other products on the market, Grafico use high quality films sourced from American and European manufacturers. The self-adhesive vinyl films are specifically designed for wall murals in both domestic & commercial locations.

Looking for flammability tests click the links below:

Canvas Textured Wallpaper – Fire Rating
Smooth Wallpaper – Fire Rating

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.View our DIY install instructions here! Or if you need assistance with in-home install click here.

Question 18

What material is the wallpaper made of?

Michael Seitz · Accepted Answer

Unlike some other products on the market, Grafico use high quality films sourced from American and European manufacturers. The self-adhesive vinyl films are specifically designed for wall murals in both domestic & commercial locations.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

View our DIY install instructions here! Or if you need assistance with in-home install click here.

Question 19

What size does your wallpaper come in?

Michael Seitz · Accepted Answer

As all our wallpapers are custom printed to order in-house, there is no exact set size – we make the wallpaper to fit your wall. Generally each ‘drops’ is up to approx. 1200mm wide.

Question 20

Can Grafico only install wallpaper in Melbourne?

Michael Seitz · Accepted Answer

Grafico has an Australia-wide install team. For Melbourne installations we have an in-house team and for other locations we have a wide list of recommended installers in most capital cities.

For a list of our interstate installers please contact our team on 1300 447 234 or info@grafico.com.au

To obtain an installation quote we will need clear photos of your wall/area as well as suburb/location and wall dimensions.

If you’re in an area or zone where we do not have a recommended installer…we would generally recommend a local sign company to install the wallpaper as generally they are more proficient to install self-adhesive wallpapers over more traditional wallpaper installers which are more used to paste to the wall products. If you’re unsure please don’t hesitate to contact our team on 1300 447 234 or info@grafico.com.au

Question 21

Can I make any changes to the design?

tegan@grafico.com.au · Accepted Answer

Once your order has been placed, we will send an artwork proof based on your supplied specifications.

If you would like to make any changes we will include one additional proof to be sent through with changes such as moving the image, as well as changing the scale.

Subsequent changes will come at an additional minimum cost of $60+GST per proof depending on the level of complexity.

For more complex changes such as changing of colour or photo-manipulation will be quoted for your approval before being made.

Payment will be required before moving your order to production.

Question 22

Can I order a sample?

Michael Seitz · Accepted Answer

Yes! You can order a sample pack here.

For samples larger than sample pack size - Please visit one of the actual wallpaper shop items and enter in the dimensions of the sample you require.

Question 23

Can it be used outdoors or in wet areas?

Michael Seitz · Accepted Answer

As our wallpapers are a vinyl not paper base, they can be installed successfully in bathrooms direct to a painted plaster wall or undercover al-fresco area.

However should not be installed if water will be splashed constantly eg. In a shower, splash back or fully outdoors.

For full outdoor applications please contact our team for more information and we can assist with other product solutions.

Question 24

Can someone come out and look at my wall?

Michael Seitz · Accepted Answer

Yes, this is definitely something that we can arrange however to start the process we like to provide you with an estimate so that you can ascertain if the wall graphics fit within your budget.

If you’re located out of Melbourne we also have a network of recommended installers in most capital cities that may be able to assist with this.

Please contact our team on 1300 447 234 or info@grafico.com.au to get your project started!

Question 25

Do you ship to other countries out of Australia?

Michael Seitz · Accepted Answer

YES! We offer world-wide shipping! Simply enter in your address at checkout to obtain a shipping price.

If you obtain a message at checkout that you can’t order to your country/location, please contact our team info@grafico.com.au and we can arrange a quote via another shipping partner.

Question 26

Does it stick to any surface?

Michael Seitz · Accepted Answer

Our wallpapers will stick to most painted surfaces like painted plaster. However some paints contain teflon and other additives that won’t allow the wallpaper to adhere to the paint. It is up to you or your installer to peel off the wallpaper and feel if the wallpaper will adhere to the paint.

If it feels like it has a very low adhesion or simply falls off, we would recommend an undercoat first to allow the wallpaper to adhere.

An easy to purchase option is low VOC “CEILING PAINT” in white , available from most hardware and paint stores.

Additionally we use and recommend Vipond’s Self Adhesive Prep Coat(http://www.viponds.com.au/digital-print-prep-products) which is available around Australia.

Our wallpapers will not stick to textured surfaces such as raw MDF, wood or concrete, render etc. For textured walls like this please contact our team to discuss alternative materials. 1300 447 234 / info@grafico.com.au

Question 27

How do I install my wallpaper?

Michael Seitz · Accepted Answer

All our wallpapers are sent out with instructions plus a squeegee which can be viewed here.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

Question 28

How do I measure my wall?

Michael Seitz · Accepted Answer

Using a tape measure measure the full ‘width’ (left to right) and “height” (top to bottom) of your wall and record the measurements down.

Enter in your measurement in to the shop item ensuring “mm” Millimeters are used. Don’t enter in any commas, decimal points etc as this will show an error.

If you’re having any trouble please don’t hesitate to contact our team on 1300 447 234 / info@grafico.com.au

Question 29

I need my order faster than the estimated delivery time.

Michael Seitz · Accepted Answer

If you have an urgent request, it’s best to contact our team on 1300 447 234 or info@grafico.com.au to see if we can potentially fast-track your order if you have a specific deadline.

Please note, once the items leave Grafico we can not guarantee delivery turn around times from our courier partners.

Question 30

Is it just like traditional wallpaper?

Michael Seitz · Accepted Answer

The short answer is…no…and that’s a good thing!

We print onto a self-adhesive, removable vinyl base film. So it’s similar to traditional wallpaper, however there’s no messy glues/pastes and nightmare removal process! Being removable also means that when the drops are being installed you can peel it back to get the drops to line up making the install process a lot easier.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

View our DIY install instructions here! Or if you need assistance with in-home install click here.

Note: removable for up to 12 months depending on initial wall preparation.

Question 31

Is it reusable?

Michael Seitz · Accepted Answer

No. Our wallpaper is removable (can be taken off your wall without pulling away the paint underneath*) but once it is removed, it cannot be reused.

Note: removable for up to 12 months depending on initial wall preparation.

Question 32

Looking for flammability tests?

grafico_admin · Accepted Answer

Canvas Textured Wallpaper – Fire Rating
Smooth Wallpaper – Fire Rating

Question 33

My wall is irregular or has a door in it

Michael Seitz · Accepted Answer

It’s common to have walls with doors or windows in the wall. We suggest you order the wall including these items so you have additional wallpaper to trim around these areas.

If your wall is irregular shaped, over 4m high or simply ‘out of the box’ we suggest you email some photos and rough dimensions to info@grafico.com.au and our team can review and help you work out measurements or even process the order manually. You can also call us on 1300 447 234.

Question 34

There are different finishes/textures available - what’s the difference?

Michael Seitz · Accepted Answer

Yes we have 2 finishes available.

SMOOTH – similar to a low-sheen painted wall, so it’s not glossy and has a nice smooth satin/matte finish. Most popular for various applications.

CANVAS – has a beautiful embossed canvas texture. Canvas is probably our most popular product especially in residential applications as when you walk up to the wallpaper you can see the real texture in the film.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

View our DIY install instructions here! Or if you need assistance with in-home install click here.

Note: removable for up to 12 months depending on initial wall preparation.

Question 35

What guarantees or refund policies do you offer?

Michael Seitz · Accepted Answer

Grafico offers a 12 month year guarantee against fading and adhesion issues caused by a fault in the product or printing method.

Please note: Although in most cases the wallpaper film is removable, Grafico does not guarantee removability with zero damage to the wall from the following substrates:

– Surfaces with poor paint-to-substrate adhesion
– Wallboard
– Existing graphics that must remain intact; damage to existing graphic when film is removed
– Aged paint or metal that may have surface oxidation or chalking
– Outdoor, horizontal surfaces

Grafico does not warrant damage to the interior wall surface caused by removing film even if a removable adhesive was used. Removing a graphic can cause damage to the wall. Due to the variety of wall surfaces Grafico cannot guarantee damage free removal.

As our products are custom printed to order – we can not offer refunds or change of order due to change of mind.

For website terms and conditions please click here:
https://www.grafico.com.au/terms-conditions/

For our privacy policy please click here:
https://www.grafico.com.au/privacy-policy/

Question 36

What inks do you use?

Michael Seitz · Accepted Answer

Unlike some other products on the market, Grafico use high quality films sourced from American and European manufacturers. The self-adhesive vinyl films are specifically designed for wall murals in both domestic & commercial locations.

Looking for flammability tests click the links below:

Canvas Textured Wallpaper – Fire Rating
Smooth Wallpaper – Fire Rating

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.View our DIY install instructions here! Or if you need assistance with in-home install click here.

Question 37

What material is the wallpaper made of?

Michael Seitz · Accepted Answer

Unlike some other products on the market, Grafico use high quality films sourced from American and European manufacturers. The self-adhesive vinyl films are specifically designed for wall murals in both domestic & commercial locations.

Wallpaper is supplied in nice large approx. 1.2m wide drops with a 10-15mm overlap. An overlap is necessary with all digital print wallpapers.

View our DIY install instructions here! Or if you need assistance with in-home install click here.

Question 38

What size does your wallpaper come in?

Michael Seitz · Accepted Answer

As all our wallpapers are custom printed to order in-house, there is no exact set size – we make the wallpaper to fit your wall. Generally each ‘drops’ is up to approx. 1200mm wide.

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